Question

A nurse is completing a health history with a client being admitted for a mastectomy. during the interview, the client states, "i don't know what to do. i am not sure if i really need this surgery." which response by the nurse demonstrates active listening?

Answer 1

I think the best way would be to say "maam i understand your frustration etc." then ask why she doesn't think it's right for her, explain what she heard back, and explain to the patient the benefits of the surgery and the risks she would take without it.