She establishes the establish standards acceptable level of performance for her staff. The executive in charge of overseeing an organization's whole connection with its customers is known as a chief customer officer (CCO) in customer-centric businesses.
This position was created to offer a unified perspective for all client touch channels. With a vision and strategy to give customers a voice, support, direction, and knowledge resources that will facilitate the achievement of their business objectives using the company's products and services and drive sales and increased revenue, the head of customer success leads the customer businesses success function. A customer leader is in charge of giving customers the best possible service by responding to their questions and concerns and handling complaints quickly and effectively.
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