Moving from television broadcasts into e-commerce has allowed HSN to achieve locational excellence.
This is further explained below.
What is locational excellence?
Generally, When a company implements value-based strategies for keeping loyal consumers and offers great customer service, they have attained locational excellence. locational excellence refers to having a favorable physical address as well as a Presence online.
The first step in achieving excellent customer service, often known as "customer success," is making certain that clients get the results they want.
In conclusion, HSN has been able to attain locational excellence as a result of its transition from television broadcasts to online shopping.
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