When workers become so specialized that they develop blind spots and fail to notice obvious problems, they are experiencing trained incapacity.
Education, change management, and organizational culture are all examples of trained inability. It is characterized by two main characteristics: first, once someone has learned how to do something one way, it is very challenging for them to learn how to do it another way; and second, this "locked-in" learning can cause people to make less-than-ideal decisions, even when they are presented with novel situations that demand alternative courses of action.
Alternatively said, taught incapacity is a state in which people are unable or unwilling to alter their behavior, even when it is obvious that it is no longer working. Particularly in contexts that move quickly and undergo constant change, this kind of rigidity can have disastrous effects.
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