The scenarios have been matched to the correct strategy for delivering a negative message
- A company wants to inform a long-term vendor that its services are failing to meet quality standards- Direct Strategy
- A condominium manager is sending the sixth reminder to a resident to pay her dues- Indirect strategy
- A hospital must inform its staff that it is closing- Direct strategy
- An airline has to downgrade a passenger's booking from first class at short notice- Direct strategy
- A web security firm has to alert a client about a security breach- Direct strategy
- A dairy company must notify customers about a 1 percent price increase- Indirect strategy
What are the direct and indirect strategies?
A direct strategy is used in sending information to a known audience who must understand the message being passed in clear terms.
An indirect strategy is more careful and applies tact because the audience is not well known.
Learn more about the direct and indirect strategies here:
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