A young mother checks in at the front desk and is asked to fill out a new-patient form. Her husband recently left her with two children to raise and no income. She is enrolled in a job-training program, but she will be
on a state aid program until she can finish her training. The young mother is embarrassed about the fact that she must be on a welfare program, even for a short time. After reviewing the form, the administrative medical
assistant calls to the patient across the waiting area and announces to everyone that she will need a copy of her Medicaid card.
1. How could the administrative medical assistant have handled this situation in a more professional manner?
2. How do you think the patient felt?
