you get a call from a customer who says she can't access your site with her username and password. both are case-sensitive and you have verified she is entering what she remembers to be her user and password correctly. what should you do to resolve this problem?

a. have the customer clear her browser history and retry

b. look up her username and password, and inform her of the correct information over the phone

c. have the user reboot her system and attempt to enter her password again

d. reset the password and have her check her email account to verify she has the information

In order to resolve this problem correctly, you should: D. reset the password and have her check her email account to verify she has the information.

Cybersecurity can be defined as a group of preventive practice that are adopted for the protection of computers, software applications (programs), servers, networks, and data from unauthorized access, attack, potential theft, or damage, through the use of the following;

Processes.

A body of technology.

Policies.

Network engineers.

Frameworks.

For web assistance, the security standard and policy which must be adopted to enhance data integrity, secure (protect) data and mitigate any unauthorized access or usage of a user's sensitive information such as username and password, by a hacker, is to ensure the information is shared discreetly with the user but not over the phone (call).

In this context, the most appropriate thing to do would be resetting the password and have the customer check her email account to verify she has the information.

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