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Although one would repair at the most time of 76 minutes, the other is at most 77.1 minutes. I would pick the second one because they may take longer by 1.1 minutes at most, they also included seconds, which seems more like an honest bid time.
The best repair shop for the appliance manufacturer for authorized repairs is the other firm with a 72 minute mean time and deviation of 5.1 minutes.
Which firm will be best for handling authorized repairs?
The best firm to pick will be the one that has a lower range of repair times.
The range can be found as:
= Mean time ± Standard deviation
The first firm's range is therefore:
= 74 + 4 = 74 - 4
= 78 minutes = 70 minutes
(78 - 70) minutes.
The second firm's range is:
= 72 + 5.1 = 74 - 5.1
= 77.1 minutes = 68.9 minutes
(77.1 - 68.9) minutes.
The second company has a lower range and would be better.
Find out more on standard deviation at https://brainly.com/question/475676.