Answer: Conflict is a disagreement and argument about something important between two or group of person. According to Ms Follett, there are three ways to respond to conflict.
1. Dominance: means victory of one side over the other. This works in the short term, but is unproductive in the long run (to make her point Follett presciently alludes to the results of "The War" (WWI).
2. Compromise: Compromise means each party having to give up something for the sake of a meaningful reduction of friction. Compromise often leaves parties unsatisfied having given up something of value.
3. Integration: means creatively incorporating the parties' fundamental desires/interests into the solution. If integration is to be achieved, various forms of coordination must be introduced as fundamental principles of organization: (1) direct contact between the responsible people who have to carry out policies, rather than hierarchical control; (2) early contact between these responsible people, so that policy may be created by them, rather than later meetings that can only try to resolve differences between policies already evolved by isolated groups; (3) the reciprocal relating of all factors in a situation, that is, equal attention to all the variables in the social system.
