Answer:
Dear Sir/Madam,
We are really sorry that your shipment has been delayed. Please accept our sincere apology in this case. We are aware of the discomfort which you have gone thorough. We own our mistake. It was some misunderstanding which was happened on our part. One of your employees mistakenly out another tag on your shipment and therefore it was hold on to be delivered. We truly understand the worry this action has caused. Your shipment is our very first priority now and it will be delivered to you tomorrow morning at 9: AM. Please find a 50% discount coupon with it which you can use within next 3 months. We will be happy if you provide us with your valuable feedback which will help us in refining our processes and services.
Many thanks.
Best regards.
