Question

What is the implied service rate per service counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and the labor utilization is 75 percent? a. 18 customers per hour b. 26 customers per hour c. 20 customers per hour d. 24 customers per hour

Answer 1

Answer:

d. 24 customers per hour

Explanation:

Utilization (U) = Demand Rate/[Service Rate x Number of Servers]

Demand = 36 per hour

Utilization = 75% = 0.75

Number of Servers = 2

Putting values in formula, we have

0.75 = 36 / (SR * 2)

Service rate = 36 / (0.75*2)

= 24 customers per hour

Hence the correct option is d. 24 customers per hour