Sometimes,
having a customer who is extremely upset due to the long wait time is
unavoidable. When running into long wait times and delays, try to calm your
customers so that they don’t get angry and leave. You have to address the issue
and apologize for the inconvenience and explain what you are doing in order to
lessen their frustration. And also, offer them comfort and give freebies to
compensate them. You have to approach your customer in a polite and kind manner
and never lose your patience especially when your customer becomes frustrated.
