Change in speed = (speed at the end) minus (speed at the beginning)
= (0 - 20 m/s) = -20 m/s
Acceleration = (change in speed) / (time for the change)
= (-20 m/s) / (3.5 sec) = -5.71 m/s²
Notice that this story probably didn't happen on Earth, because
the acceleration due to gravity on Earth is 9.8 m/s².