a) The population and sample mean are always the same ... in this case, it is 20.6 minutes.
b) First convert the data to z-values:
P(X<18) = P(z < (18-20.6)/8.4) = P(z< -0.3095)
Now, using a Standard Normal table, look up z= -0.3095
P(X<18) = 0.3785
Hope that helps