Top 5 areas: Appearance, Conduct, Language, Actions, and be respectful.
3 behaviors for appearance: No sagging at work, no offensive clothing, and you must wear work clothing, not casual.
3 behaviors for conduct: Be kind to customers if you want them to tip you, ask them how are they feeling, and say welcome and have a nice day/
3 behaviors for language: no swearing to customers, no swearing at all on work duty, and must be able to be patient with people who don't understand/speak English
3 behaviors for actions: no smoking at all period, no taking pictures and posting on social media that other places are terrible, no being drunk on duty
3 behaviors for respect: must respect people from different cultures, for genders, and sexual orientation.
If I was a human resource manager this is what I would tell bank employees.
