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Janelle is the manager of employee assistance programs for a large state university. in this​ role, she provides​ short-term counseling services to faculty and staff and their families with respect to​ personal, career/work-related, and behavioral health problems or makes referrals for​ longer-term counseling to a network of partner firms. which managerial skills would likely be the most crucial to the performance of​ janelle's job?