Question

Select the correct phrase from the box.
Azar is working with a colleague Arlene who does not agree to his interpretation of the institution's policies. What steps will help resolve the
conflict?
Azar should try to
her opinion. It is also important for Arlene to
be

Answer 1

Final answer:

In conflict resolution, it is crucial to separate people from ideas and focus on problem-solving through finding common ground and active listening.

Explanation:

Agree as a Gift: This approach should be used sparingly as it involves conceding on something significant. Avoid making it personal by focusing on the ideas, not the person. Separate people from their ideas: Emphasize discussing the reasons behind disputed ideas rather than attacking the person. Focus on solving the problem: Work towards finding common ground and shared interests while listening actively and providing feedback.

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