Question

The police chief is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. the success of his organization is measured by

Answer 1

The success of his organization is measured by ITS EFFECTIVENESS.
The police department is usually rated by the public based on the physical results which can be seen and measured. For example, the police department will be rated effective if the number of crimes reduced drastically in a city in a particular period.