The customer relationship building blocks are consist of
eight. They are the following:
·
Vision, this is where leadership takes place.
·
Strategy, a way of having to build and develop
assets and values.
·
Customer experience, visions must be in line
with the customer’s experience and satisfaction.
·
Organizational collaboration, involves skills,
structures, process, metrics and incentives.
·
Process, the way of having the customer’s
expectations and support.
·
Information, having to maintain the flow of
organization.
·
Technology, it is the part where it provides
fundamental application.
·
Metrics, the part where objectives and
monitoring is being applied.
