An attorney has grown his law firm, gaining new clients in two diverse areas‚estate law and immigration law. He's not sure which specialty will become his focus in the long run. At the same time, he believes he has enough work to support hiring a paralegal. However, he is having trouble hiring a paralegal who can manage both types of clients. He was able to find a freelance paralegal referral service that connects attorneys to paralegals who have experience in a variety of specialties. He might consider outsourcing through the referral service because:
1) He has a friend that works for the paralegal referral business, and she will earn a bonus if he uses the service.
2) It is less expensive than hiring a full-time paralegal.
3) Outsourced capabilities provide greater value to customers and are superior to internal capabilities.
4) It provides him with the flexibility to gain capabilities to serve both types of clients without making a long-term investment.
