Answer:
The correct answer is C. When resolving a customer's issue, you should sound convincing. This means that you should be able to explain the solution to the problem in a way that the customer understands and believes. You should also be able to answer any questions that the customer may have.
Explanation:
A is incorrect because it is not necessary to sound stubborn when resolving a customer's issue. In fact, being stubborn may make the customer more frustrated.
B is incorrect because asking good questions is not the only thing that you need to do when resolving a customer's issue. You also need to be able to explain the solution to the problem and answer any questions that the customer may have.
D is incorrect because making the customer happy is not the only thing that you need to do when resolving a customer's issue. You also need to be able to explain the solution to the problem and answer any questions that the customer may have.
E is incorrect because being vague is not the best way to resolve a customer's issue. The customer needs to understand the solution to the problem in order to be satisfied
