Question

​a popular cell phone company is known for its diverse work force. when the company had to make a decision on product positioning in a new market, managers of different ethnic groups had different views due to cultural differences. such conflicts were common in several decision making situations, which has become a critical issue in the company. in this scenario, _____ should be employed to minimize these differences among the managers.

Answer 1

In this scenario, EMOTIONAL INTELLIGENCE should be employed to minimize the differences among the managers. Emotional intelligence refers to the ability to recognize and manage one's emotions as well as that of others. Emotional intelligence can be used in conflict resolution to resolve conflict and to arrive at a conclusion that will recognize and meet everyone needs.