UWI OPEN CAMPUS: Case Study Assignment HR PLANNING for EMES Ltd. Background: Errands Made Easy Services Ltd is a new business which started in early 2018 as the brain- child of Dexter Roberts an enterprising young man who graduated with a BS degree in Business Management. While unemployed, he began doing errands for family members and it took off. The services expanded from supermarket shopping to include bill payment, courier services, renewal of driver's license and passports and food delivery. Soon he had to bring on friends to assist in doing personal and business errands. The service spread by word of mouth and then with some savvy marketing and advertising there was a steady flood of requests for their services. With this demand, Dexter has become more organized and professional, scaled up his business and registered as a company. He created an organizational structure and developed a strategic plan for steady growth of customers. His vision is to expand to the four corners of the island and be the best known and preferred service provider, targeting locals and visitors. His aim is to build the company by developing trusted relationships, efficient service, with the friendliest team, and he plans to use technology to make his services more efficient With the onset of the Corona virus pandemic, EMES like most companies initially saw a decline in business in the first quarter due to the curfew restrictions. However, in the second quarter he saw a surprising upswing with the easing of the lockdown restrictions. Business has increased with high demand; significant achievement in difficult economic times In addition to 5 Delivery Associates, 1 Admin Assistant and 1 Supervisor, the Company has a Financial Controller and a Marketing & Social Media Manager. Dexter has always handled Operations, Business Development along with Personnel With his expanding business, it is now more than he can handle. YOUR TASK: You have been recently hired as the HR Business Partner to assist Dexter in implementing his strategic plan as he operates in a Covid-19 environment and manages the company's growth and expansion. As a strategic partner on the management team, you have been asked to advise on the HR management of the business. Your task: 1. Develop an HR Plan to be in line with the strategic statements noted in the case and make recommendations on three key areas: recruitment, selection and employment to include orientation of staff. Include goals and objectives of your plan. 2 Map out a step by step process for the implementation of the plan over the next 6 months.
