It takes more than just conducting a customer satisfaction survey to develop a customer satisfaction program. Survey results highlight where attention is needed, but in many ways, this is the simple part.
Major, long-lasting changes may need a fundamental change in the business, which may involve personnel training or a shift in the company's culture. Less customer attrition, more market share, premium pricing, stronger brands and reputations, and contented employees should all lead to financial gain. There is a cost associated with these advancements, though. The survey for market research will cost money. It will take time to develop an action plan. To enhance customer service, training could be necessary.
Learn more about program here-
https://brainly.com/question/14618533
#SPJ4
