Based on the information provided, the type of communication illustrated in the example is diagonal communication.
Diagonal communication is a form of hybrid communication between vertical communication and horizontal communication. It refers to a direct dialogue between employees of differing management levels who are not in the same chain of command. It is a flow of information between the employees working in different departments and holding different levels of authority. For example, a software developer might collaborate with a marketing manager to better understand product needs and positioning. Gustav is an entry-level employee who his manager is treating him unfairly and seeks advise from Gladys, a manager in another department, as they work in different departments and hold different positions of authority, it is an example of diagonal communication.
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