Question

cadence plans to buy a washing machine and visits a physical store to explore the different models. she is happy with the information she gets at the store and decides to buy a particular washing machine after seeing a demonstration of the product. since her shopping experience was perfect, cadence expects that the product is the best choice and will function well. she is happy that she will now have more personal time. in this scenario, which type of expectation does cadence demonstrate?

Answer 1

In this scenario, Cadence shows ideal expectations that indicate what happens under the best of circumstances.

What are main customer expectations?

There are following types of expectations every business should know: Explicit expectations. Implicit expectations. Interpersonal expectations. Expectations for digital. Expectations for dynamic performance. Fast customer service. Accurate data through self-service. User-friendly website and app.

What are good customer expectations?

Basic customer service expectations. To feel heard, appreciated and valued. The process feels light and frictionless. To see what has been done to your request or issue

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