Tell-and-sell was the approach Pilar was taking in the feedback session.
Feedback sessions are emotional occasions; you could feel awkward giving them and the person on the other side of the table surely feels awkward hearing the message. Leaders must be emotionally ready to respond to the expected emotions, not just react to them.
Feedback needs to be targeted and tied to a clear, quantifiable performance goal. There should be no ambiguity regarding what is expected of the worker or of their performance. The progress and performance of the employee should be easily accessible in a simple, understandable format.
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