The nurse manager teaches a group of graduate nurses how to respond to angry colleagues effectively. Which statement, if made by a graduate nurse, indicates a need for further instruction?
a. "It is important to consider your colleague's point of view."
b. "Anger may be caused by frustration or fear of loss of control."
c. "I should avoid interactions with angry colleagues."
d. "I may feel uncomfortable when dealing with an angry colleague."
Answer: C
Nurses should be assertive and confront a colleague who is angry instead of using avoidance. When dealing with angry expressions, it is important to consider the other person's point of view. Anger is based on a sense of powerlessness, frustration, and fear of loss of control. It is common to feel discomfort when a colleague expresses anger.
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Anger is usually a consequence of fear of loss of control, powerlessness or frustration. Though the words of angry person do seem hurtful, they are a buildup of suppressions.

It is suitable to confront such person, which has two benefits. The suppressed emotions find an exit, lightining the mind and heart of person. They may have clear point of view after this. Confronting also provides an opportunity to clear the misunderstanding if any. However, remember to understand the point of view and do not invalidate their feelings.

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