Heterogeneity refers to variability in the service's quality.
The 5 carrier fantastic dimensions are tangibility, reliability, responsiveness, assurance, and empathy
Service nice is the measure of how well the provider furnished meets the customer's expectations. Learn about the definition of provider first-rate and its dimensions, such as tangibles, reliability, responsiveness, assurance, and empathy.
Example: being well mannered and displaying respect for customer. Empathy: Ability to be approachable. Example: being a desirable listener. Tangibles: Physical facilities and facilitating goods.
Learn more about service quality here:
