Match the expectations customers have from the suppliers (in the left column) to their definitions (in the right column)Competence, Tangibles, Reliability, Responsiveness, Access, Communication_____Suppliers will perform all activities as promised, including dimensions of basic service as well as special requestssuppliers will provide easy contact for order placement, obtaining information regarding inventory, order status, and so onsuppliers will provide prompt service that goes beyond mere delivery to include issues related to quick handling of inquiries and resolution of problemssuppliers will proactively keep customers informed, rather than waiting for customer inquiries concerning order status, particularly if problems with delivery or availability arisesuppliers will maintain a level of physical appearance of facilities, equipment, and personnelsuppliers will be competent in their execution of every interaction

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29-11-2022
Business

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Match the expectations customers have from the suppliers (in the left column) to their definitions (in the right column)Competence, Tangibles, Reliability, Responsiveness, Access, Communication_____Suppliers will perform all activities as promised, including dimensions of basic service as well as special requestssuppliers will provide easy contact for order placement, obtaining information regarding inventory, order status, and so onsuppliers will provide prompt service that goes beyond mere delivery to include issues related to quick handling of inquiries and resolution of problemssuppliers will proactively keep customers informed, rather than waiting for customer inquiries concerning order status, particularly if problems with delivery or availability arisesuppliers will maintain a level of physical appearance of facilities, equipment, and personnelsuppliers will be competent in their execution of every interaction

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Tutorconsortium434 Tutorconsortium434 · Answer 1 · 2022-12-01T21:39:35+01:00

Competence is matched with suppliers that will be competent in their execution of every interaction.

What are the expectations of customers from the suppliers about tangibles, Reliability, Responsiveness, Access and Communication?

Tangibles — Suppliers will keep facilities, equipment, and staff at a certain degree of physical appearance.

Reliability – Suppliers fulfill all obligations in a timely manner, including those related to fundamental services as well as exceptional demands.

Responsiveness— Suppliers will offer speedy service that goes beyond delivery to address concerns relating to prompt handling of enquiries and problem solutions.

Access — Suppliers will make it simple for customers to place orders and request information about inventory, order status, and other topics.

Communication — Suppliers will proactively inform customers about order status rather than waiting for customer inquiries, especially if delivery or availability issues arise.

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