Question

in writing adjustment messages to customers, your goal should be to . a. avoid admitting an error b. ensure that the customer posts a positive online review c. issue a formal apology d. regain the confidence of the customer

Answer 1

In writing adjustment messages to customers, your goal should be to d. regain the confidence of the customer.

What is the aim of an adjustment message to customers?

When writing an adjustment message to customers, the goal is get them to be satisfied after they have lodged a complaint about a good or service that they received from the company.

The main goal at this point would be to regain the confidence of the customer, in the products and services of the company. Other goals include promoting future business and rectifying the wrong.

Find out more on adjustment messages at https://brainly.com/question/14593319

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