Business disruption costs are not examples of indirect acquisition costs.
Our research found that disruptions have incurred substantial financial costs (averaging 6-10% of annual revenues), as well as reputational costs—in terms of customer complaints and damage to brand reputation—as companies have struggled to maintain supplies of their goods.
For a company doing $10 million in revenue, downtime can cost up to $50,000 per day, not including intangible costs such as reputation damage.
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