She should speak calmly with you about what happened and how you're feeling about it the patient.
To sustain cooperative relationships, it may seem relatively clear that we should talk calmly and politely to one another, but this isn't always the case when there is a disagreement. We frequently experience emotional triggers during confrontation, which makes it challenging to maintain composure. When something emotionally upsetting happens to us, we are considerably more likely to respond by getting defensive, blaming, or accusing. Speaking quietly and politely is crucial if our aim is to resolve the problem and establish harmony between us and the other party.
Each of us has the choice to respond to conflict in a way that is neither defensive, accusatory, or blame-filled, even if we feel emotionally provoked.
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