when barcelona restaurant group chose prime cost, revpash, and customer satisfaction scores on its secret shopper reports as metrics to follow, barcelona was engaged in which phase of the control cycle?

Restaurant managers are given freedom to make their own decisions, according to Barcelona’s COO, Scott Lawton. Managers who they believe have the “creativityand mental power” to succeed are hired and trained.

Since the question refers to Scott’s interactions with restaurant managers and how he essentially lets them to operate as autonomous business entities, Scott is playing an interpersonal role.While Scott serves as Barcelona's symbolic leader, he also provides lower-level managers a lot of latitude.Because of the empowerment of the workforce, this form of management is considered to have a humanistic attitude.Simply said, task goals are what a person, business, or even the government hopes to accomplish.

The owner of Barcelona Restaurants, Andy Pforzheimer, was debating with one of the restaurant managers whether customer satisfaction or restaurant profit should come first in the scenario in the question.This indicates that their job objectives are distinct. One company aims to satisfy customers, while the other tries to maximize profits.

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