The technician should use the "tracert" command.
What is command?
A command in computing is a request for a computer programme to carry out a certain task. It could be sent using a command-line interface, like a shell, as input to a network service is part of a network protocol, as an event inside a graphical user interface brought on by the user choosing an item from a menu, or as a command sent to a computer over a network. The word "command" is specifically used during imperative computer languages. The name was given to these languages because sentences in them are frequently written in an imperative mood, which is common in many natural languages. A command is typically compared to a verb in a language where an imperative statement is viewed as being similar to a sentence.
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