Given the sample mean of the distribution as 9 minutes.
Also, the sample deviation as 2 minutes;
Given the z-score formula;
[tex]z=\frac{x-\mu}{\sigma}[/tex]Where;
[tex]x=5,\text{ }\mu=9\text{ and }\sigma=2[/tex][tex]\begin{gathered} z=\frac{5-9}{2} \\ z=-\frac{4}{2} \\ z=-2 \end{gathered}[/tex]Now, from the Z-table;
[tex]P(x<-2)=0.02275[/tex]Thus, the percentage of the calls lasted less than 5 minutes is 2.3%