Your manager has asked you and several colleagues to brainstorm ideas for better addressing the challenges and opportunities of today’s workforce. Which of the following issues will you and your colleagues be thinking about?
Resilience to severe economic shocks, such as the one experienced in 2007–
2008, and general economic uncertainty
Increased diversity, including but not limited to gender and ethnicity
The role of quality in providing value to customers and reducing costs
Differences in priorities among older and younger employees, with younger people often seeking flexibility over long-term career prospects
