Question

i lead the customer support team for the magazines category. customer questions for one vendor have increased since the start of the promotional campaign. the campaign ended two months ago, but we are still getting many questions.

Answer 1

The main reasons for still getting many questions in the customer support team even though the campaign ended two months ago:

• enhancement in the number of faulty items.
• There may be some number of goods which are not delivered on time.
• shortage of items for sale.
• The transportation demand may way too much excessive.
• the product is marked with seasonal shipping. The number of such shipments is fairly large.
• Due to this huge number of shipments, the most common customer concern is receiving wrong items.

Customer support refers to the range of customer services. these services assist customers when they have trouble with the company's products or services. These services are cost-effective and provides direction for the correct use of a product.

Learn more about customer support: brainly.com/question/50034341

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