A retail store owner trying to increase market share might be most interested in the fact that employee satisfaction is related to Positive customer outcome.
The Definition of Customer Success is one that is shown if our customers are able to attain their Desired Outcome via their association with your company.
Note that the process is one that is used to proactively look into and see that Desired result that is achieved by one's customers and when it is positive, it means that it is good.
Therefore, A retail store owner trying to increase market share might be most interested in the fact that employee satisfaction is related to Positive customer outcome.
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