The term Agency refers to the actions that individuals take, both alone and in groups, in forming and transforming cultural identities.
An agency serves as the organization which could be a government or private agency that help to provides a service, like an aid organization as well as government bureau.
It should be noted that agency like the employment agency can be of help to manage and seek for job on your behalf, because they are institution that specializes in something, hence The term Agency refers to the actions that individuals take, both alone and in groups, in forming and transforming cultural identities.
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