They are efficiency, fulfillment, system availability and privacy in e-tailing.
E-tailing is the sale of retail goods over the Internet. The term "electronic retailing," which was first used in Internet conversations in 1995. E-tailing necessitates that businesses adapt their corporate model to increase online market, which may include the establishment of distribution platforms such as web sites, and product shipping facilities. Online retailers must differentiate themselves in three areas of a transaction: customer interaction with the website, product delivery, and the ability to address problems as they arise. The core e- SERVQUAL scale is comprised of four dimensions: efficiency, dependability, fulfillment, and privacy. It is used to assess customers' service quality perceptions provided by online retailers.
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