Sabrina engages in the controlling function when she develops a loyalty reward program because the number of repeat customers has been declining.
What is a controlling function?
In Fayol's management theory, the function helps to seek a planned results from the subordinates, managers and at all levels of an organization.
The controlling function helps the firm to measures the progress towards the organizational goals, brings any deviations and as well indicates corrective action.
Therefore, she is engages in the controlling function when she develops a loyalty reward program because the number of repeat customers has been declining.
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