It can be inferred that the tone of Gladwell that can be deduced in this selection about his attitudes toward the retail industry's manipulation of customers is one of reprimand.
What is an inference?
The practice of making a deduction from a text based on rationalization and logic based on the information provided is called inference.
Hence in this case, it is right to infer that the tone of Gladwell that can be deduced in this selection about his attitudes toward the retail industry's manipulation of customers is one of reprimand.
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