Despite that he obtained his clients' signatures and provided copies to his clients in the dual agency disclosure, the step that he miss was that he did not make sure his clients understood the form before signing it.
This is a document that specifies the party or parties that an agent represents in a brokered transaction as a seller's agent, purchaser's agent, or dual agent who represents both the seller and purchaser person a licensed salesperson or licensed retailer represents in a brokered transaction.
However, in a dual agency situation, the buyer and seller work with a single agent representing them both instead of separate agents.
In conclusion, the step that he miss was that he did not make sure his clients understood the form before signing it.
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