Helping customers meet their business requirements is known as customer success.
Customer Success or Customer Success Management is a business practice that seeks to increase the likelihood of a customer getting desired results while using a product or service.
Customer Success is the business practice of using products and services to help customers achieve their goals. It is relationship-based customer management that aligns customers with organizational goals and delivers positive outcomes for all involved. Ultimately, an effective customer success strategy leads to less customer churn, lower acquisition costs, and more upsell opportunities.
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