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In the crisis development model, when the patient is anxious, the appropriate staff attitude or approach is supportive.

What is crisis development model?

It is a series of distinguishable behavior levels that occur in an escalating crisis, as well as the approaches that staff can take at each of those levels to prevent or de-escalate the predicament

A crisis management plan (CMP) outlines how an organization should respond to a critical situation that threatens its profitability, reputation, or ability to operate.

When the patient is anxious, the appropriate staff attitude or approach is supportive, according to the crisis development model.

Thus, the answer is supportive.

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