Question

Nora is deaf and works at a busy coffee shop as a barista. her main duties include standing at the drive-thru window, taking customers’ payments, and handing them their beverages. what are two reasonable accommodations that her employer might implement to make it easier for her to successfully do her job?

Answer 1

One accommodation that her employer can implement is that whenever a customer has a question of some sort that another employee is available to take over and answer the question.

Another accommodation that her employer could  could simply have a system where they can not only communicate with the customers but also hand them over without any complications.

How do employees communicate with customers?

7 Rules for Effective Customer Service Communication

• Personalize the interaction. ...
• Avoid negative phrases. ...
• Use positive language with a touch of empathy. ...
• Listen closely and avoid interrupting the customer. ...
• Use consistent brand vocabulary. ...
• Give thorough answers to technical questions. ...
• Make communication clear and concise.

What is effective communication in the workplace?

Exchanging information and ideas within an organization is called workplace communication. However, effective communication occurs when a message is sent and received accurately. In every aspect of life (both professional and personal), effective communication is important to success and happiness.

Learn more about communication here:

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