To establish an effective customer service program customer service quotient should be completed first.
A customer service program formalizes the level of customer service which you aim to provide the customers. In creating and evaluating your customer service program, avoid too much internal analysis. Instead, ask customers their perceptions of responsiveness, efficiency, and courtesy.
In order to establish an effective customer service program customer service quotient is important. Customer service quotient is the capacity of a company or a brand to build strong relationships with its customers. Thus, this required research and strong commitment to work
Hence, the answer is given and explained above.
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