Given that the employees face negative incentives to using the system the system component that is responsible for this failure can be said to be the people.
This is the term that is used to refer to the failure of a group of components at a particular period of time. This is usually the statistical probability of failure.
In a situation where the failure is due to the fact that the employees face negative incentives to using the system we can know the reason for such a failure is the people.
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