It is most likely that the consultant means that some behaviors that contribute to business success are not being measured when she evaluated the validity of the system's performance measures and identified some deficiencies.
This refers to the person that provides or gives a professional or expert advice in a particular field of science or business to either an organisation or individual
The consultant for the human resource department is hired to give a professional advice on the performance management system of the firm.
Therefore, the consultant means that some behaviors that contribute to business success are not being measured when she evaluated the validity of the system's performance measures and identified some deficiencies.
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